• Clients:

    Homecare/Healthcare

  • Category:

    Digital Transformation

  • Sector

    Public

An Online Client Portal to Maintain Greater Visibility and Facilitate Transparent Collaboration between Customers and Caregivers

Problem Statement

  • The transition of care providers creates a sense of uncertainty and discomfort in collaboration between Customers & Caregivers
  • Being isolated during the pandemic, customers needed more transparency and communication to ensure that their loved ones are getting the best care

Our Solution

  • Online client portal solutions proved to be helpful for better collaboration between customers and caregivers during pandemic conditions as the earlier on-call service booking did not give an option for the clients to view the caregiver profile/details.
  • Our Solution helped to foster the two-way relationship between client and care provider by maintaining greater visibility into care services and facilitating transparent communication.

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