An Online Client Portal to Maintain Greater Visibility and Facilitate Transparent Collaboration between Customers and Caregivers

Problem Statement

• The transition of care providers creates a sense of uncertainty and discomfort in collaboration between Customers & Caregivers
• Being isolated during the pandemic, customers needed more transparency and communication to ensure that their loved ones are getting the best care

Our Solution

• Online client portal solutions proved to be helpful for better collaboration between customers and caregivers during pandemic conditions as the earlier on-call service booking did not give an option for the clients to view the caregiver profile/details.
• Our Solution helped to foster the two-way relationship between client and care provider by maintaining greater visibility into care services and facilitating transparent communication.