June 24, 2022
Technology-based interventions are increasingly available to assist caregivers, primarily focusing on health and well-being, psychological support, and social isolation. When it comes to senior living communities, caregiver satisfaction and happiness go far beyond job satisfaction and happiness.
Being engaged with your organization and emotionally committed to its goals and ultimately the residents are part of caregiving. The commitment that motivates professional caregivers to go above and beyond the call of duty is what sets them apart.
Employee experience might be a buzzword but in the senior living community industry. it has a direct impact on resident satisfaction and a community’s success. With the emergence of technologies such as mobile, cloud, robotics, connected sensors, mixed reality, advanced data analytics, etc., a new era of technology-enabled interventions has opened up.
According to Gallop’s State of the Global Workplace Report– Companies that score in the top quartile for employee engagement have almost twice the success (safety, composite financial, quality, customer, retention, and absenteeism metrics) than companies in the bottom quartile.
So, how can community leaders promote the caregiver experience and enable better recruitment and retention rates? The answer includes technology and data-driven solutions. Let’s see how:
The use of new technologies is addressing another recruiting challenge: finding true caregivers who have a passion for the job and matching them with clients. An integrated platform of this kind has patented algorithms that process application responses to generate measures of the soft skills essential to caregiving.
Lack of adequate training is another reason employees leave an organization. To stay in a job, a person needs to know how to perform high-quality work, and training is the key. Although many caregiving businesses document and publish their processes, this alone is not sufficient for new employees to own the work.
The result is a rapid development of intuition in caregivers. With the advent of new AI-based training platforms, caregivers can receive training that focuses on the skills they need to master to achieve success in their careers.
Automating repetitive or routine tasks is a major benefit of technology for any industry. From communication and workflow efficiencies to easy access to information, technology can help caregivers address many of their concerns.
Through appropriate technology, caregivers spend less time on mundane, manual tasks, so they can spend more time with residents, which in turn help increase caregiver retention.
With the right digital system in place, home care organizations can uncover a broad range of trends in caregiver performance and behaviors that can help agencies prevent or anticipate problems. With such software, you can track what each caregiver does, and how quickly they’re onboarded, trained, and assigned shifts.
Using software with built-in, always-on retention dashboards can help agencies identify potential termination risks and reduce personnel shortages. This type of software can provide all the information necessary to determine how satisfied a caregiver is.
Audit your current onboarding process, including training sessions and meetings for new hires and other steps. With a guided experience combining virtual options that are easy and efficient with in-person connections, a new caregiver can feel welcomed and valued.
A survey reported that 36% of respondents managed or prevented staff burnout and churn by increasing training and development opportunities.
Schedules are crucial to caregivers. Today, scheduling and routing software enable caregivers to cut down on travel time. Caregivers can receive and accept shift offers at any time by using a system that sends notifications straight to their mobile apps. To improve their satisfaction, it is important to give caregivers the most flexibility.
A survey reported that 18% of respondents claimed that inconsistent schedules were their top reason for employee churn.
A caregiver can access and update files from anywhere using an app. Notifications are available when a client’s status changes or shift offers are available. Employees can even access portals to communicate with clients more easily. Giving them visibility into all client information and status ahead of every appointment will empower them to work better, and provide better care and experience.
Communication is one of the top factors affecting caregiver satisfaction. The lack of effective, timely, consistent, or organized communication within an organization leaves caregivers feeling disconnected, frustrated, and unsupported.
Fortunately, there are a number of technology solutions that can be quickly implemented. These solutions can be accessed from anywhere and at any time. With the right app, you and your team will be able to communicate effectively, secure messaging and chat, and collaborate effectively.
The right match between caregivers and clients creates strong, lasting bonds and reduces the turnover of caregivers. When using the right technology; your coordinators/schedulers can find the right caregiver for every client easily with AI or machine learning technology and matching algorithms.
This will allow you to customize your matching solutions, further strengthening the caregiver-client relationship, enriching the caregiver experience, and driving higher caregiver retention rates.
The impact of churn on home care is profound. On the one hand, it can lead to shortages of caregivers, but on the other, it results in more time spent hiring, onboarding, and training new caregivers. With an always-on mentality and a globally connected upbringing, Gen Z expects instant gratification and simple access at work as they do in other areas of their lives.
Caregivers are no different. For an organization to succeed and win buy-in for the new technology, it is essential to assess current operations to identify and quantify opportunities for improvement of efficiency, quality, and productivity.