June 22, 2022

Patient Portals – How Can They Benefit Homecare & Healthcare Organizations?

With the advent of the web and mobile-based patient portals, health care & homecare organizations are increasingly providing patients access to their electronic medical records and the ability to communicate with their providers, thus contributing to the development of the patient-centered medical home. However, adoption is still low despite enthusiasm.

Studies have shown that seniors are interested in using a patient portal regardless of their level of health literacy or previous experience with one. Therefore, homecare & healthcare organizations should implement customized strategies to meet the needs of older adults, including the integration of patient portal information into telephone conversations and face-to-face interactions.

“As per Verified Market Research, the global patient portal market is expected to grow from USD 1.94 billion in 2018 to USD 7.34 billion by 2026”.


What is an online patient portal?

An online patient portal is a secure online platform that provides convenient, fast, 24-hour access to personal health information from anywhere via mobile or web. Using these portals, patients can access their health records and communicate with their home healthcare providers.

A patient portal provides more than simply a way for patients to view their health records. A portal often has features such as secure messaging, online bill payment, appointment scheduling, data updating capabilities and even refill requests for prescriptions,

Since the advent of value-based care, patient engagement and satisfaction have become increasingly important. Here are some reasons why a patient portal app is great for both patients and care providers:

Streamlined patient registration and administrative functions:

The patient portal allows patients to complete registration forms electronically before check-in, which keeps front-office staff busy. Using cloud-based patient portals, home care providers can improve communication, offer unrestricted electronic access, eliminate paperwork, improve outcomes, achieve better relationships, optimize workflow, and more.

Better Patient Communication:

Through the portal, patients can complete tasks that would otherwise require lengthy phone calls. In addition to sharing clinical summaries and educational materials, patients can request appointments, referrals, and prescription refills. It maximizes the efficiency of clinical staff & caregivers allowing them to concentrate on patients with the most urgent care needs and questions.

Securely send and receive messages:

By using this method, patients can ask questions between appointments and avoid long phone conversations. This portal lets patients schedule appointments and request medicine refills, enabling your caregivers or clinical team to focus on patients with the most critical needs.

Increased patient engagement:

By using online patient portals, patients can communicate with their doctors more easily, strengthening the patient-doctor/caregiver relationship. Engaging patients in bi-directional communication between doctors and patients can improve their satisfaction and engagement.

Build Loyalty:

The constant communication through secure messaging can also create strong bonds between patients and doctors, resulting in the desire to return to the same doctor in the future. Building patient loyalty offers clear benefits to doctors while promoting flexibility of care and making patients feel more valued and satisfied.

Seamless Document Sharing & Publishing:

With your patient portal solution, you can easily share documents, lab results, and more. When a document is ready to be published, you’ll receive real-time notification and have the opportunity to make any changes.

24-7 Access:

Online patient portals allow caregivers to respond to and check messages at any time. Conversely, patients can message you whenever they want, regardless of office hours. Mobile access is easy here, so patients and providers can access the portal from their smartphones and tablets both at home and while on the go.

Increased Revenues:

Beyond just supporting the continued shift to value-based reimbursements, and more personalized patient interaction, homecare, and healthcare practices using patient portals demonstrate higher payment yield rates and increase patient loyalty, both of which translate into revenue growth for your practice.

“A new study found that portal users had higher knowledge about their disease, higher ratings of current health, and lower disease-related stress”.



In today’s health care system, patient portals are the most effective way to connect patients with caregivers and providers, as well as empower them with tools and resources to manage their health from home. It’s better to take a small step than none at all.

Many home care organizations are currently testing out new modalities of patient engagement to see if they are effective in driving down levels and enhancing value-based care. At the same time, I think organizations should consider the big picture.

Consider why you are doing these things; the ultimate goal is to provide people with better health care and happier life so that they don’t have to spend a lot of time in high acuity care organizations.

Through this article, we’ve tried to shed light on the benefits of patient portals in home and healthcare organizations. Maybe your organization doesn’t have one yet? Or, perhaps you would like to opt for a flexible and modern online patient portal instead of an off-the-shelf solution? If so, take a look at ZoftSolution’s customized digital transformation services with end-to-end possibilities that cater to almost every aspect of home care.

Tags digital transformation Healthcare home care technology