November 25, 2021

Top Benefits of RPA in the Healthcare Industry

The Healthcare industry in any country is considered to be one of the largest sectors, in terms of employment and revenue generation. From medical devices to equipment, clinical trials, insurance, lab information systems, third-party portals, scheduling applications, Enterprise resource planning (ERP)s, and HR applications, the entire system is a challenging task.

RPA a recent and fast-growing sub-domain of Robotics is a technological revolution in and is aimed at taking up repetitive & mundane tasks from people’s daily workload.

The emergence of robotic process automation (RPA) has been a turning point for the healthcare industry, as it has not only helped in automating various complicated tasks for medical professionals but has also helped hospitals in cost improvements, operational efficiencies, offer better medical care to customers and limit the possibility of human error when processing information.

The whole world of RPA throws up a new vista of research and according to stats, the RPA market is expected to reach $5bn by 2024, where healthcare becomes one of the fastest-growing industries.


Now, let’s take a look at the benefits of RPA in the healthcare industry:

Appointment Turnout Optimization

With their capacity to integrate information from various sources including medical histories, location, current diagnosis, insurance portals, personal preferences, etc., software robots can set instant appointments that closely match what is most relevant for the patients.

Strengthens the Billing Cycle

Code changes or system outdates can cause errors during the billing cycle. However, software robots can easily adapt & automate all kinds of time-consuming accounts payable & data digitization processes. This can in turn improve billing efficiency, administrative processes, and the revenue cycle, allowing healthcare providers to save resources and boost their financial performance.

Human Labor Cost Reductions

By, passing on manually-intensive tasks to software robots, the healthcare industry can save a lot of time and money via labor cost reductions. And they can use these time resources to perform higher-value tasks by focusing more on fine-grained patient attendance rather than the tedious regular data entry works.

Superior Healthcare Quality

By eliminating the risk of human error and saving time, now organizations are able to focus on patients providing them superior and quality treatment options. Integration of RPA has increased the operational efficiency and may also expand the applicability range of healthcare. The healthcare sector could thus better address the needs of more people.

Elimination of Human Error in Digitization of Patient Records

Implementation of RPA to the patient record analysis system can drastically reduce the amount of error in data migration and copying tasks. The increased accuracy in the whole system will allow healthcare providers to maintain accurate & up-to-date records, which is especially important when considering a patient’s medical information & consultation history during the course of any treatment.

Improvement in Patient Experience

Providing a positive patient experience is essential to the success of any healthcare provider. By automating time-consuming and repetitive processes, you not only provide value-based care for patients, but in addition, patients will benefit from shorter waiting times, easy access to health records, online payments, and consultations.

Pharmacovigilance/Drug Safety

If you look at any Pharmaceutical company, drug safety is a crucial parameter & RPA helps in detection, assessment, understanding, and prevention of adverse reactions of the drugs/vaccines that help in ensuring patient safety using regulatory compliance. Integrating RPA in drug safety or testing projects captures adverse events based on the set rules, which help the companies to improve the quality of the drugs, operational efficiency & also accelerate the decision-making process.

Claim Management

Mostly, after any treatment, surgery, or healthcare service, billing based on insurance claim takes a lot of time as the process includes inputting, processing, evaluating data & documents, etc. By implementing RPA, this time-intensive task can be automated which in turn frees up your health insurance claims staff to do more engaging, interesting, and important higher-level tasks, and can also eliminate human errors during insurance claim processing.

Regulatory Compliance

RPA technology aids in data confidentiality by ensuring regulatory compliance with data-related protocols and regulations such as GDPR & HIPAA.

Reducing Costs

The price of installing RPA software is just a small fraction of what healthcare organizations pay to employees for manual tasks. It’s not that bots cost less but it operates 24/7/365. According to studies, the healthcare sector could save up to $13.2 B if certain administrative tasks are automated in the revenue cycle.

Expanded Business Knowledge

Implementing RPA in the healthcare sector leads to superior knowledge management, enabling increased productivity, collaboration & efficiency via comprehensive business process documentation & mapping.


Final Thoughts

In today’s healthcare industry, when you evaluate the future investments in the COVID-19 era, integrating RPA into healthcare systems can certainly streamline the practice of administrative workflows, improves the patient experience & empower new opportunities to effectively drive meaningful patient engagement.

Are you in search of the best RPA service provider with a cost-effective option to automate your healthcare practice/workflow? Find out how ZoftSolutions RPA services can help you in your healthcare automation process to achieve more productivity in this digital era.

Tags robotic process automation rpa